Returns & Refunds

Effective date: 5 November 2026

SG LEATHERS LIMITED, Business Registration Certificate No. 81309665-000-09-26-6. Registered address: RM 510, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG.

Requesting a return

For standard, non-personalised goods, contact support@sgleathers.com within 14 calendar days after delivery to request a return. Please provide your order number, proof of purchase and the reason for your request. Return the item within 14 calendar days after receiving our return instructions, unless a longer period applies by law.

Condition of returned items

For a change-of-mind return, goods must be unused, with their original packaging and accessories where available. You may inspect the item as reasonably necessary. These conditions do not restrict rights concerning defective, incorrect or misdescribed goods.

Personalised goods

Items engraved with a customer’s name or made to confirmed individual specifications are not eligible for change-of-mind returns, except where applicable law provides otherwise. This does not affect remedies for faulty, incorrect or misdescribed goods.

Damaged, defective or incorrect goods

Contact us promptly with a description and clear photographs where available. We will assess the issue and arrange an appropriate remedy, including repair, replacement or refund as required by applicable law. If a return is needed because of our error or a confirmed defect, we will cover reasonable agreed return shipping costs. Please contact us before purchasing a return service.

Return address and shipping costs

Contact us before returning an item so we can provide the correct return address and instructions. Our Hong Kong registered address is not a return warehouse. For change-of-mind returns, the customer pays return shipping. Refunds of original delivery charges and any other deductions will follow applicable law and will be explained before the return is arranged.

Refund processing

We will assess returned items and initiate an approved refund within 7 business days after receipt and assessment, or within any shorter period required by applicable law. Refunds will normally be made to the original payment method where supported. Your bank or payment provider may take additional time to post the credit. We will not charge a restocking fee.

Cancellations and exchanges

Contact us as soon as possible if you wish to cancel or change an order. We will explain whether the change is possible based on dispatch or personalisation progress, without limiting any cancellation rights under applicable law. Exchanges depend on product availability; any agreed additional charges will be confirmed before proceeding.

Your rights and contact

Nothing in this policy excludes mandatory consumer rights. For assistance, email support@sgleathers.com or use our Contact Us page.